In-Office Dispensary Manager

United Urology Group•Towson, MD

22d•$60,000 - $75,000•Onsite

About The Position

The In Office Dispensary Manager will report to United Urology Group’s Director of Pharmacy Services. An ideal candidate will be ready to roll up their sleeves, partner with physician executives and all of our practice members. The In Office Dispensary (IOD) supervisor will ensure operational excellence within the IOD, including prescription intake, benefits investigation, prior authorization, financial assistance, dispensing coordination, inventory controls, and regulatory compliance.

Requirements

Knowledge of cancer and urology medications and dosing with ability to access resources as required
Strong people skills for pharmacy staff and practice interactions
Ability to use computers and software applications (MS Office products)
Advanced understanding of pharmacy workflows, including prescription adjudication, prior authorization and drug ordering
Strong leadership, organizational, and staff development skills
Demonstrated expertise with pharmacy software systems, Electronic Medical Records (EMRs), and relevant pharmacy portals
Exceptional communication skills with patients, providers and payers
Ability to manage competing priorities in a fast-paced, high-acuity environment while maintaining accuracy and compliance.
Excellent written and oral communication
Excellent attention to detail and organizational skills
Excellent project management skills with an emphasis on detail and follow-through
High school diploma required; Associate degree preferred
Certified Pharmacy Technician (CPhT) required
Active State Pharmacy Technician License required.
Minimum of 5 years of pharmacy technician experience, with at least 2 years in specialty pharmacy

Nice To Haves

Prior supervisory or lead technician experience strongly preferred

Responsibilities

Directly supervise, train, and mentor IOD technicians across the prescription lifecycle
Develop schedules and coverage plans consistent with prescription volume to ensure adherence to service-level expectations and minimize delays to therapy initiation
Oversee accurate prescription intake, entry, and processing
Ensure prescriptions are processed in accordance with prescriber intent, payer requirements, and IOD standards of care
Supervise pharmacy benefits investigations and timely submission and follow-up of prior authorizations and appeals through appropriate portals
Supervise ordering, receiving, storage, and dispensing coordination of medications, ensuring adherence to storage, handling, and temperature requirements.
Maintain inventory controls for high-cost and limited-distribution products, including cycle counts and expiration monitoring.
Ensure compliance with Drug Supply Chain Security Act (DSCSA) requirements, including documentation and traceability.
Ensure coordination of prescription pick-up logistics, including patient pick-up, courier to other UUG offices and signature logs per pharmacy benefit manager standards
Ensure all IOD technicians comply with applicable state and federal regulations and REMS program requirements
Collaborate with pharmacy leadership on readiness for external audits and inspections
Ensure effective utilization of pharmacy management software
Train and support technicians on system updates, workflow enhancements, and best practices
Monitor operational metrics such as turnaround time to therapy, authorization cycle time, abandonment rates and patient and practice members satisfaction
Identify workflow inefficiencies and partner with pharmacy leadership to implement scalable, compliant solutions