IN OFFICE Customer Service Representative & Administrative Assistant

About the position

Are you looking for a position that will challenge your communication and organizational skills while allowing you to make a difference in people's lives? Do you enjoy interacting with homeowners, managing administrative tasks, and helping to create safer homes? If so, you're in luck! We are looking for a Customer Service Representative & Administrative Assistant to join our team. Apply today!

Responsibilities

• Answer customer calls and schedule jobs according to their needs.
• Assign and direct electricians to appropriate customer locations, monitor their routes, and coordinate schedules.
• Follow up with customers to address unsold work and ensure all concerns are resolved.
• Perform data entry and maintain accurate records of customer interactions, schedules, and job status.
• Assist with invoice processing and payment tracking. Deposit check and cash payments at bank as necessary.
• Manage emails, correspondence, and other administrative tasks to support office operations and management staff needs.
• Help maintain office organization and supplies.
• Take supplies to Service Professional's in field as necessary.

Requirements

• 2+ years of administrative or customer service experience is preferred
• Strong written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Valid driver's license & reliable transportation to office in Concord

Nice-to-haves

• You enjoy working in a positive, collaborative environment.
• You are detail-oriented and professional in all aspects of your work.
• You are comfortable using technology and data entry tools.
• You have strong communication skills and excel at building relationships.
• You are adaptable, eager to learn, and open to feedback.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off