In Office Customer Care Phone Agent

Speedway • Enon, OH

408d • $34,320 - $34,320

About The Position

The In-Office Customer Care Phone Agent at Speedway is responsible for providing exceptional customer support to Speedway/7-Eleven customers through various communication channels, including phone, email, web, and chat. The role focuses on building relationships with customers, resolving product or service issues, and ensuring a positive customer experience.

Requirements

• High School Diploma or Equivalent
• Previous customer service and/or call center experience
• Bilingual or speaking Spanish is a plus
• Experience with Microsoft Dynamics database
• Professional phone etiquette
• Ability to multi-task in a fast-paced work environment
• Strong problem-solving skills

Nice To Haves

• Experience in a call center environment
• Familiarity with customer service software

Responsibilities

• Assist customers with rewards account support, including profile updates and passcode/PIN resets.
• Provide information on points and redemption for rewards accounts.
• Address inquiries related to in-store experiences, such as store appearance and product availability.
• Handle product feedback, including quality issues and refund requests.
• Perform data entry of accurate and detailed information into the Customer Service claims database.

Benefits

• 401k plan
• Medical insurance
• Dental insurance
• Life insurance
• Vision insurance
• Paid PTO Plans
• Paid holidays
• Bonus Potential
• Tuition Reimbursement
• Adoption Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED