In-House Technician

Ski Butlers • Steamboat Springs, CO

48d • $20 • Onsite

About The Position

In House technicians are the face of Ski Butlers at our on-site Gravity Haus locations in Breckenridge, Vail, Steamboat and Jackson Hole . This role aims to provide a seamless experience for all hotel guests using the hotel’s skier services. From arrival to departure, technicians' roles include welcom ing guests to the resort, outfitting them with ski and snowboard gear for their vacation, providing retail recommendations, and work ing with the Gravity Haus team to create personal hospitality experience unlike any other.

Requirements

• Expect weekend and holiday work.
• Daily operations broken into morning , evening , or split shifts

Nice To Haves

• P revious hospitality experience preferred, not r equired !

Responsibilities

• Uphold brand standards through exceptional customer service while meeting our Key Customer Requirements: KCR #1: On Time – arriving within 5 minutes of the agreed upon time KCR #2: Communication – setting clear expectations around the entire scope of service KCR #3: Equipment – choosing the right equipment for each guest given their skills and current conditions at the resort
• Provide timely , accurate placement and retrieval of guest's skis and other related stored equipment
• Support: assist guests with fitting and adjusting Ski Butlers equipment as needed
• Providing retail recommendations and upselling when appropriate to ensure the guest has everything they need to enjoy their ski vacation.
• Assist guests with relevant information regarding resort operations, meeting areas, on-site hotel amenities, transportation and local mountain to wn knowledge
• Setting up the next shift and future team members for success
• Enhance the overall skier experience
• Basic ski/snowboard tuning, waxing and general equipment maintenance
• Making/Answering customer phone calls and face-to-face questions with a positive and inviting tone of voice
• Anticipating guest needs
• Snow removal
• Re-stock amenities , retail items, and rental gear as needed
• Ability to work confidently in a fast-paced environment

Benefits

• Free Alterra Mountain Company Employee pass: Unlimited access to all AMC owned resorts
• Ability to upgrade to full Ikon Pass at heavily discounted rate
• Ability to ski everyday Barring blackout dates at Deer Valley
• Access to 645+ industry discounted brands through Expertvoice
• Discounted a ccess to Rossignol /Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over 18 years old

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees