Indochino is looking for an In-House Tailor for our Murray location, you will be the point person for alterations on men's garments including suits, jackets and pants among others; managing workflow with offsite vendors, maintaining productivity levels in store, and offering an expert opinion on how to tailor a garment to ensure the best fit possible! Specifically, you will take ownership of the following: Perform and complete alterations according to Indochino’s guidelines and service standards Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting Customer-centric approach, understanding and showing enthusiasm for the product and brand Press, steam, and spot clean garments/merchandise as necessary Follow quality control guidelines and garment inspection Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner Complete any rush orders, special requests and escalated situations Maintain an accurate record of alterations completed, utilizing the tools provided Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue Cultivate customer relationships to create loyalty and foster brand ambassadors Identify and communicate possible quality discrepancies, both from factory and from vendors Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion Educate customers and Showroom personnel on proper fitting techniques Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate Ensure preventative maintenance of equipment and report any damage or broken equipment immediately Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times