In House Marketing Representative (VIP)
About The Position
At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be. Our In-House Marketing Representative (VIP) entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image. Why do Team Members Like Working for us? Extraordinary People, Exceptional Benefits: Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more!
Requirements
- Experience in customer service for at least a year is vital.
- Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
- Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
- Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
- Proficiency in English is required (speak, read, write).
Nice To Haves
- Minimum of 2+ years experience selling and booking tours, activities, concierge services.
- 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
Responsibilities
- Conducts pre-arrival calls to owners, renters, and exchangers.
- Confirms appointments with guests to ensure tour reservations and improve show rate.
- Completes required paperwork accurately and completely for each tour.
- Checks availability so as to not overbook tour waves.
- Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
- Follows gifting procedures to ensure costs are met monthly.
- Provides location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
- Distributes only HGV-authorized information, collateral, and materials.
- Maintains location operating standards.
- Carries out all other reasonable requests by management that one is capable of performing.
- Contacts appropriate management with any guest issues.
Benefits
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
