In House Marketing Assistant Manager

Travel + Leisure Co.•New Orleans, LA

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Requirements

High School diploma required.
Possess excellent communication skills both written and verbal.
Must be highly motivated with a positive attitude and good work ethic.
Detail oriented while maintaining multi-task abilities in a busy environment; professional and organized; able to exhibit problem solving ability.
Ability to effectively coach, counsel and motivate direct reports
Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
Ability to negotiate effectively
Working knowledge of marketing databases
Ability to lead by example
Must have Timeshare/ Vacation Ownership Experience.

Responsibilities

Responsible for conducting new hire onboarding training for both In House Marketing & CMP agents.
Wyndham Destinations Sales Compliance on line courses are completed in new hire classes, prior to graduating staff to the marketing floors.
Follow your training classes to the marketing floors, partner with department leaders to coach and support new hires.
50% T.O. behind all new hires within 60 days or less
Conduct weekly training for agents that are underperforming.
Welcome guests warmly to the resort and provide them with brief information about the resort, resort activities and services, and activities in the area.
Support new technology rollouts and sales initiatives through becoming a SME (Subject Matter Expert).
Train the site leaders and representatives accordingly to ensure new technology is understood, adopted and utilized.
Responsible for booking owners and guests staying on property both by phone and face to face to offer them an opportunity for an owner update with one of our member service employees.
Must maintain above budget penetration rate of assigned guests and ensure that the overall penetration of the site is above the budgets
Must be able to work days, nights, weekends, and holidays.
Must be able to navigate through various systems, via an Apple iPad (Technology Skills are a must).
Must be proficient in Microsoft Office (excel and word).
Must maintain department standards of production and work as a team player.
Prepare additional reports deemed necessary by management.
Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program