In House Guest Service Rep

Westgate Las Vegas Resort & Casino • Williamsburg, VA

313d

About The Position

The In House Guest Service Representative at Westgate Resorts plays a crucial role in ensuring that guests have a memorable and enjoyable experience during their stay. This position involves interacting with guests, addressing their inquiries, and providing assistance to enhance their vacation experience. The representative will be responsible for managing guest requests, resolving issues, and promoting the various services and amenities available at the resort. The role requires excellent communication skills, a friendly demeanor, and a commitment to customer satisfaction.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with reservation systems.

Nice To Haves

• Experience in the timeshare or hospitality industry.
• Bilingual abilities are a plus.

Responsibilities

• Interact with guests to provide information and assistance regarding their stay.
• Address guest inquiries and resolve any issues that may arise.
• Promote resort services and amenities to enhance guest experience.
• Manage guest requests efficiently and effectively.
• Maintain a positive and professional demeanor at all times.

Benefits

• Comprehensive health benefits - medical, dental and vision.
• Paid Time Off (PTO) - vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Daily Pay benefit.
• Family benefits including pregnancy, parental leave, and adoption assistance.
• Wellness Programs.
• Flexible Spending Accounts.
• Tuition Assistance.
• Military Leave.
• Employee Assistance Program (EAP).
• Life, Disability, Accident, Critical Illness & Hospital Insurance.
• Pet Insurance.
• Exclusive discounts for Team Members.
• Advancement & development opportunities.
• Community Involvement Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED