In-House Dispatch Specialist

Dry Force Corp•Grapevine, TX

3d•Onsite

About The Position

Dry Force is currently hiring for our in-house Dispatch Team! We are seeking driven, service-minded professionals with emergency-services experience to contribute to a fast-growing and highly respected company. As a Dispatch Specialist, you will work directly with customers, technicians, subcontractors, and internal staff to coordinate emergency water damage response services. You'll be joining a high-performing, close-knit team that values professionalism, empathy, and a strong sense of purpose.

Requirements

1+ years of dispatching experience preferred.
1+ years in a call center or direct customer service environment preferred.
Proficient with technology and quick to learn new systems.
High School Diploma or GED required.
Clear criminal background and ability to pass a drug screen.
Reliable transportation.
Flexibility in working varied shifts, including holidays and surge periods.

Nice To Haves

Courteous, professional, and customer-service-oriented individuals.
Strong communicators who thrive in fast-paced environments.
Motivated team players driven by goals and accountability.
People committed to upholding the mission and culture of Dry Force.

Responsibilities

Operate a multi-line phone system in our corporate office.
Dispatch technicians and project managers in real time based on availability and proximity.
Provide empathetic and clear instructions to customers awaiting service.
Monitor active jobs and provide customers with updates.
Accurately input and retrieve data across multiple software platforms.
Forward non-emergency requests to the appropriate departments.
Act as a calm, supportive liaison during often stressful situations for our clients.