In-House Dispatch Specialist

Dry Force Corp-posted 16 days ago

Full-time • Entry Level

Onsite • Irving, TX

51-100 employees

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Dry Force is currently hiring for our in-house Dispatch Team! We are seeking driven, service-minded professionals with emergency-services experience to contribute to a fast-growing and highly respected company. As a Dispatch Specialist, you will work directly with customers, technicians, subcontractors, and internal staff to coordinate emergency water damage response services. You'll be joining a high-performing, close-knit team that values professionalism, empathy, and a strong sense of purpose.

Operate a multi-line phone system in our corporate office.
Dispatch technicians and project managers in real time based on availability and proximity.
Provide empathetic and clear instructions to customers awaiting service.
Monitor active jobs and provide customers with updates.
Accurately input and retrieve data across multiple software platforms.
Forward non-emergency requests to the appropriate departments.
Act as a calm, supportive liaison during often stressful situations for our clients.

1+ years of dispatching experience preferred.
1+ years in a call center or direct customer service environment preferred.
Proficient with technology and quick to learn new systems.
High School Diploma or GED required.
Clear criminal background and ability to pass a drug screen.
Reliable transportation.
Flexibility in working varied shifts, including holidays and surge periods.

Courteous, professional, and customer-service-oriented individuals.
Strong communicators who thrive in fast-paced environments.
Motivated team players driven by goals and accountability.
People committed to upholding the mission and culture of Dry Force.

Competitive pay with bonus structure
100% employer-paid health insurance (employee coverage)
Life Insurance ($25k, employer-paid after 90 days)
Short & Long-Term Disability
401(k) with company match (after 90 days)
6 Paid Holidays + 1 Floating Holiday (after 90 days)
PTO/Vacation (after 1 year)

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