In-Home Services Manager at Dan's Pet Care

Dan's Pet Care•Town of North Hempstead, NY

About The Position

Dan's Pet Care is the #1 pet care service provider to the North Shore of Long Island, and was named 2021’s Pet Sitter of the Year. With more than 3,500 clients served since our launch in 2009, we have made it our mission to provide our clients with the highest quality of pet care services while implementing cutting-edge technology to improve the customer experience by verifying all visits with the use of GPS technology. We create custom plans for each individual client that are implemented by a dedicated team of pet care specialists who have undergone thorough background checks, intensive training and are all fully bonded and insured. THE ROLE We are currently seeking an In-Home Services Manager to oversee the daily scheduling, operational efficiency, and staff coordination for our in-home pet care services. This role is critical to ensuring smooth operations, enhancing client retention, and optimizing resources while maintaining excellent customer service standards. The ideal candidate will have experience in logistics, scheduling, customer service, and staff oversight.

Requirements

Have at least 3 years management experience (you will oversee and manage the pet care team)
LOVE animals, especially our biggest type of clients, DOGS! Feel comfortable walking both BIG and small dogs from time to time
Desire to grow within the company
Help to work with the management team to achieve company goals on a quarterly basis
Be willing to commute to all towns in our territory of services using your own, reliable car.
Have an open and flexible schedule including evenings and holidays
Own a smartphone (iPhone or Android)
Proven success demonstrating the following skills: Reliability
Accountability
Problem-solving
Written and verbal communications
Detail orientation
Keen organizational skills
Schedule Management