In-Home Services Coordinator

InnovAge•Denver, CO

10h•$21 - $25

About The Position

The In-Home Services Coordinator ensures the proper delivery of services to active PACE In-Home Services Participants. Responsible for oversight and management of the In-Home Services schedule and any associated orders, Individualized Service Plans, and Care Plans. Accountability to compliance with contractual agreements and Participant care coverage. Client Support Oversight - 50% Serves as liaison between the client, family and/or caretaker(s) and InnovAge PACE In-Home Services. Informs clients of other services offered by InnovAge PACE that may be of use to them, as appropriate. Ensures that all schedules meet the Plan of Care (PoC, applicable Provider orders, and are staffed with the appropriate qualified personnel. Notifies clients/caregivers and employees of changes in schedule in a timely and courteous manner and documents all changes and notifications to clients regarding their schedule. Responsible for the coordination of agency services with the services of other community agencies or PACE services. Observes confidentiality and safeguards all client related information. Investigates, resolves and reports any problem related to client care and/or employee wellbeing to Manager. Responsible for immediately reporting to Manager any occurrences and/or complaints and collaboratively investigates and resolves the issue. Participates in the selection of workers to meet the standards for appropriate worker/client match. Performs routine and unscheduled supervisory visits to clients’ homes to ensure the services provided are meeting the needs of the client as assigned and delegated. Participate in daily stand-ups to relay pertinent information in relation to clients and staff. Participates in On-Call rotation. Maintains up-to-date and ongoing client schedules including daily and/or ongoing I.H.S PCW/C.N.A/LPN/RN visits, assessments, and supervisory visits. Completes, daily, verification of scheduled shifts and visits to confirm completion of all tasks by field employees. Maintains open lines of communication with the field, centers, and I.H.S leadership in regard to barriers, needs, and scheduling updates. Other duties as assigned. Administration - 50% Responsible for the maintenance and review of client records for compliance with Federal, State and local laws, accrediting Organization Standards and company policies and guidelines. Responsible for software implementation based on standardized process. Utilizes the system to provide information and reporting as assigned and needed for compliance and operations oversight. Ensures that field personnel are held accountable for their job performances and reports any concerns to management. Lead and develop caregiver skills and assists in performance management of PCW’s as requested. Presents In-Service training for field personnel in collaboration with Manager as requested and assigned. Responsible for Orientation of new PCW’s in collaboration with Manager, Education Department, and Human Resources. Performs PCW role as necessary. Schedules field staff to provide service for care recipients who are enrolled with InnovAge PACE. Ensures that all schedules meet the Plan of Care (PoC), provider orders as applicable, and are staffed with the appropriate qualified personnel. Schedules care staff in the most effective and efficient manner that minimizes the expense of staff mileage and travel/overtime. Notifies clients/caregivers and employees of changes in schedule in a timely and courteous manner and documents all changes and notifications to clients regarding their schedule across all applicable electronic health records (E.H.R). Uses discretion with agency and client information at all times. Answers telephones and transfers appropriately. Accept intake/referral/inquiry calls as needed, providing positive company representation. Responsible for following company policies/procedures to ensure effective and efficient operations. Works collaboratively with other team members to obtain quality, census, and revenue goals. Responsible for completion of Standard Operating Procedures timely. Perform backup Manager duties as designated and assigned. Helps set the tone with field staff and colleagues to ensure morale, teamwork, and that the positive employment culture of the organization is maintained. Attends center-based meetings as needed and assigned to assist with morning meetings, IDT meetings, mini team meetings, client & family meetings, and other meetings as assigned. Effectively directs field staff as related to scheduling and logistics through motivation and positive reinforcement. Builds rapport and relationship with field staff and colleagues to allow successful day to day I.H.S Operations.

Requirements

High School Diploma or GED
Requires state issued driver’s license, personal transportation, good driving record and auto insurance as required by law
2 years’ in the areas of gerontology and/or medical/social services.
1 year scheduling or logistics management experience.
1 year in the health care profession.
Current knowledge and awareness of the physical and emotional needs of seniors who are physically and/or mentally impaired and an understanding of the cares and concerns associated with the aging process.
Current Heartsaver certifications are required within 8 weeks of hire. Acceptable vendor for certification is American Heart Association and/or Red Cross.

Responsibilities

Serves as liaison between the client, family and/or caretaker(s) and InnovAge PACE In-Home Services.
Informs clients of other services offered by InnovAge PACE that may be of use to them, as appropriate.
Ensures that all schedules meet the Plan of Care (PoC, applicable Provider orders, and are staffed with the appropriate qualified personnel.
Notifies clients/caregivers and employees of changes in schedule in a timely and courteous manner and documents all changes and notifications to clients regarding their schedule.
Responsible for the coordination of agency services with the services of other community agencies or PACE services.
Observes confidentiality and safeguards all client related information.
Investigates, resolves and reports any problem related to client care and/or employee wellbeing to Manager.
Responsible for immediately reporting to Manager any occurrences and/or complaints and collaboratively investigates and resolves the issue.
Participates in the selection of workers to meet the standards for appropriate worker/client match.
Performs routine and unscheduled supervisory visits to clients’ homes to ensure the services provided are meeting the needs of the client as assigned and delegated.
Participate in daily stand-ups to relay pertinent information in relation to clients and staff.
Participates in On-Call rotation.
Maintains up-to-date and ongoing client schedules including daily and/or ongoing I.H.S PCW/C.N.A/LPN/RN visits, assessments, and supervisory visits.
Completes, daily, verification of scheduled shifts and visits to confirm completion of all tasks by field employees.
Maintains open lines of communication with the field, centers, and I.H.S leadership in regard to barriers, needs, and scheduling updates.
Responsible for the maintenance and review of client records for compliance with Federal, State and local laws, accrediting Organization Standards and company policies and guidelines.
Responsible for software implementation based on standardized process.
Utilizes the system to provide information and reporting as assigned and needed for compliance and operations oversight.
Ensures that field personnel are held accountable for their job performances and reports any concerns to management.
Lead and develop caregiver skills and assists in performance management of PCW’s as requested.
Presents In-Service training for field personnel in collaboration with Manager as requested and assigned.
Responsible for Orientation of new PCW’s in collaboration with Manager, Education Department, and Human Resources.
Performs PCW role as necessary.
Schedules field staff to provide service for care recipients who are enrolled with InnovAge PACE.
Ensures that all schedules meet the Plan of Care (PoC), provider orders as applicable, and are staffed with the appropriate qualified personnel.
Schedules care staff in the most effective and efficient manner that minimizes the expense of staff mileage and travel/overtime.
Notifies clients/caregivers and employees of changes in schedule in a timely and courteous manner and documents all changes and notifications to clients regarding their schedule across all applicable electronic health records (E.H.R).
Uses discretion with agency and client information at all times.
Answers telephones and transfers appropriately.
Accept intake/referral/inquiry calls as needed, providing positive company representation.
Responsible for following company policies/procedures to ensure effective and efficient operations.
Works collaboratively with other team members to obtain quality, census, and revenue goals.
Responsible for completion of Standard Operating Procedures timely.
Perform backup Manager duties as designated and assigned.
Helps set the tone with field staff and colleagues to ensure morale, teamwork, and that the positive employment culture of the organization is maintained.
Attends center-based meetings as needed and assigned to assist with morning meetings, IDT meetings, mini team meetings, client & family meetings, and other meetings as assigned.
Effectively directs field staff as related to scheduling and logistics through motivation and positive reinforcement.
Builds rapport and relationship with field staff and colleagues to allow successful day to day I.H.S Operations.
Other duties as assigned.