In-Clinic Enrollment Specialist (LCSW/MSW)

Phamily • New Lenox, IL

27d • Hybrid

About The Position

The In-Clinic Enrollment Specialist serves as the on-site representative of Phamily’s Advanced Primary Care Management (APCM) program within Silver Cross Medical Group practices. This role combines the clinical empathy and skill of a Licensed Clinical Social Worker (LCSW/MSW) with the operational purpose of patient engagement and enrollment. The specialist drives APCM enrollment in clinics, strengthens relationships between providers, patients, and care management, and ensures patients understand and benefit from ongoing care coordination services. This is a frontline, relationship-driven role essential to scaling Phamily’s partnership with SCMG and embedding care management as a core component of every patient’s healthcare journey.

Requirements

• Master’s Degree in Social Work (MSW) required.
• Active Licensed Clinical Social Worker (LCSW) or equivalent state licensure strongly preferred in Illinois.
• 3+ years in a healthcare, care management, or clinical social work setting.
• Experience working in primary care or value-based care environments preferred.
• Proven ability to communicate effectively with physicians, practice staff, and patients.
• Demonstrated success in patient engagement, motivational interviewing, and addressing SDoH needs.
• Strong interpersonal and communication skills, with the ability to build trust quickly.
• Comfort working in fast-paced, dynamic environments and adapting to evolving workflows.
• Proficiency with EHR systems (Epic, Athena, etc.) and care management platforms.
• Excellent organization and documentation habits.
• Empathetic, professional demeanor aligned with Phamily’s mission of patient-centered care.

Responsibilities

• Identify and engage eligible patients for APCM enrollment during in-office visits, leveraging Phamily’s platform and eligibility data.
• Explain the purpose and benefits of care management, emphasizing continuity of care and partnership with their providers.
• Serve as the in-office liaison between Phamily’s Care Management team and SCMG’s providers and clinical staff.
• Provide real-time updates to physicians and practice managers about patient enrollments, social needs identified, and care management follow-up activities.
• Conduct brief social needs screenings during patient encounters to identify barriers such as transportation, food insecurity, or housing instability.
• Provide resource referrals and warm handoffs to community organizations or Phamily care managers for complex cases.
• Track and report key metrics, including the number of patient interactions, enrollments completed, SDoH interventions, and provider engagement.

Benefits

• Competitive compensation commensurate with experience
• Potential to earn equity based on performance
• Remote-friendly work environment
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment
• Collaborative, mission-driven work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees