In Basket Coordinator CMA / LPN - Primary Care - MUSCP

Medical University of South Carolina•Charleston, SC

7d•Hybrid

About The Position

The In-basket clinical coordinator will report to the In-basket Lead. Under general supervision, the In-basket clinical coordinator will be the first line of contact. A single in-basket for this team pool fields all requests from physicians and patients for primary care. Items such as patient advise request, result notes, refill encounters, prior authorizations, refill errors, and all other items. The CMA working the team pool, allows them to handle these items for primary care to the top level of their licensure. This position has the ability to be a hybrid role.

Requirements

MUST LIVE IN CHARLESTON TRICOUNTY
CMA Minimum Training and Education: High School diploma or equivalent. Completion of an accredited medical assisting program with one year of patient experience preferred.
CMA Required Licensure, Certifications, Registrations: Must be certified through American Medical Technologist (AMT), American Association of Medical Assistants (AAMA), National Healthcareer Association (NHA), Medical Career Assessments (MedCA), Certified Clinical Medical Assistant (CCMA), or National Center for Competency Testing (NCCT). Current BLS required.
LPN Minimum Training and Education: Graduation from a recognized Licensed Practical Nursing program and licensed as an LPN within the State of South Carolina or with a compact state license.
LPN Required Licensure, Certifications, Registrations: Current South Carolina LPN License or compact state license. Current BLS required.
Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Ability to be qualified physically for respirator use, initially and as required. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift, lower, push and pull and/or carry objects weighing 50 lbs (+/-) unassisted, exert up to 50 lbs of force, lift from 36” to overhead 25 lbs. Infrequently work in dusty areas and confined/cramped spaces.

Responsibilities

Maintains and reviews patient records, charts and any other pertinent information, communicating as appropriate.
Document test and exam results.
Communicates plan of care to the patient including formal development of patient education materials as necessary.
Responds to and triages phone calls.
Call in orders appropriately as ordered by physician.
Instructs patient, as ordered by the physician, regarding treatment and/or medication.
Confers with physicians regarding need, urgency, and appropriateness of messages in the in-basket.
Assesses and reviews physician orders to assist with refills, patient calls, prior authorizations, and other duties as assigned.
Documents all patient care activities in the electronic medical record to include disposition of patient telephone calls, medication list, etc.
Generates ancillary requests updates medicines as needed in EMR (electronic medical record).
Participates in performance improvement /research activities designed to improve patient care, and/or organizational processes.
May be asked to assist with front and clinical areas in the absence of other staff.