Improvement Project Lead

Keolis America • Boston, MA

3d

About The Position

At Keolis Commuter Services (KCS) , we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit! Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community. We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here. At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families. Benefits Package Highlights: Generous Medical & Rx plan Dental & Vision Plan Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families. Fidelity 401K Program Flexible Spending Accounts Transit and Parking Reimbursement Benefits Employee Assistance Program Company Sponsored Life & Accidental Death and Dismemberment Benefits Education Assistance Short- & Long-term Disability Benefits Voluntary Benefits Plan options including Supplemental health plans for accidents, critical illness, hospital stays Pet, Home, Auto insurance

Requirements

• BS Degree in Engineering, Science, or Mathematics (equivalent experience will be considered)
• 2 – 3 years of experience of process improvement
• 2 – 3 years of experience of project management
• Strategic and structured problem solving for a wide range of applications
• Ability to analyze and integrate data from live studies and datasets to draw conclusions
• Demonstrated ability to quickly learn a new industry. Knowledge or experience of the transportation industry is a plus
• Strong prioritization, organization, and time management skills in a dynamic environment
• Ability to collaborate with and influence wider organizational culture through systemic, sustainable approaches
• Demonstrated capability to represent Keolis as a credible ambassador to regulatory bodies, the client, and senior stakeholders
• Key personal traits: forward thinking, proactive, resilient, sound judgement, innovative where required, driven by a relentless pursuit of excellence
• Excellent written, verbal, communication, interpersonal, and presentational skills with a variety of disciplines and levels in the organization
• Proficiency in Microsoft Office, particularly Excel and Word. Experience creating data-driven visuals for analysis.

Nice To Haves

• Familiarity with Power BI for building dashboards is considered a strong plus.

Responsibilities

• Operations Transformation Work with operational teams within the business to develop lasting solutions to the root causes of problems, creating a measurable change in operational performance
• Conduct live studies in key operational parts of the business to identify the biggest opportunity areas within a given business function
• Analyze large, complex, imperfect datasets to find true insights, and communicate the data in a compelling way
• Prioritize findings to develop project plans and be accountable for the delivery of those plans from beginning to end to ensure on-time delivery of results
• Work with stakeholders at all levels of the business, from the field to VP level, to present findings and create a case for the recommended changes
• Ensure sustainability of solutions by embedding the new process into business as usual. Use data to value performance improvements, tracking value before, during, and after implementation of the project
• Keolis Benchmarking Lead collaboration with other Keolis subsidiaries to learn about operations best practices
• Develop sensible proposals to implement the foundational concepts of the best practices to Keolis Commuter Rail operations
• Deliver operations changes applying Keolis best practices
• Completes other duties as assigned

Benefits

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including Supplemental health plans for accidents, critical illness, hospital stays
• Pet, Home, Auto insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level