Import Transportation Manager

Mohawk Global Logistics Corp•Cheektowaga, NY

About The Position

The Import Transportation Manager oversees the day-to-day operations of the branch’s import operations team. The Import Transportation Manager must have expert knowledge of import operations, function as an exceptional people leader, and be driven to facilitate the implementation of white-glove customer service to Mohawk’s clients.

Requirements

5-10 years of international freight forwarding experience, specifically in imports
Exceptional analytical and problem-solving skills
Excellent verbal, written, and interpersonal communication skills
Strong computer skills, including word processing, spreadsheet, presentation, and database applications
Demonstrated personal leadership skills, ability to coach, train, and develop staff

Nice To Haves

Knowledge of CargoWise freight management system preferred
Associates or Bachelors level degree preferred, with a major/concentration in International Business, Logistics, Supply Chain, or other related field
Certified Customs Specialist (CCS) desired

Responsibilities

Responsible for Import product profitability including continuous improvement processes to increase efficiencies, reduce waste, and improve performance for Mohawk customers
Manage and control all ground cost margins and prepare monthly activity/revenue reports.
Prepare and provide customers and overseas offices with rate quotations
Supervise staff, responsible for hiring, coaching, training, and developing staff.
Maintain employee records and complete quarterly employee performance reviews
Identify training needs and opportunities to develop a highly skilled functional department
Ensure customer and operations requirements are met and takes corrective actions in case of deviations from customer requirements
Responsible for Import P&L
Lead all related vendors to ensure the highest level of service is achieved, answer customer inquiries and support other related customer service functions
Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of key performance indicators (KPIs)
Assist in annual budget preparation for area of responsibility
Ensure handling of required documents according to regulations and internal procedures
Follow-up shipment status in the department, identify incidents and ensure resolution of incidents
Create, build and maintain excellent relationships with key supplier partners, including ocean carriers, overseas agents, and domestic truckers
Continuously monitor supplier performance and develop improvement plan when required
Create, build and maintain relationships with core import clients
Serve as a subject matter expert for ad-hoc operational questions with regards to accounts which are being serviced
Ensure that proper implementation of customer has been conducted before Operations team starts regular business service
Support continuous improvement in process flows for Import Product and serve as CargoWise expert