Import Operations Specialist

Phoenix International Freight Services, Inc.•Itasca, IL

About The Position

The Import Operations Specialist is responsible for managing day to day operations, communications, and processes related to air and ocean import shipments, customs brokerage, and domestic cargo. About Us Phoenix International is a privately-owned global logistics company with U.S. locations in the greater Chicago and Los Angeles areas. Our company focuses on providing quality freight forwarding as well as providing services in international freight, freight procurement, global supply chain planning, contract logistics and solution design, and cross border eCommerce. We are guided by our core values of experience, innovation, trust, and passion. We believe that these values, and a belief in a collaborative employee/customer experience, are what makes us unique. Why Work with Us? Excellent opportunities for career growth Industry competitive salary commensurate with experience Benefits (Health, Vision, Dental, EAP, Disability, Life) 401k available after 90 days with 6% match Positive support-focused culture, collaborative work environment, strong core values that guide the company's mission Direct access to leadership A strong company culture that embraces work/life balance What Makes Us Different? We don't want to be the biggest. We want to be the best! We believe that providing a stable work environment for our employees and focusing on our clients and employees equally creates the perfect recipe for success. T.NETWORK dba Phoenix International is an Equal Opportunity Employer m/f/d/v/so

Requirements

A minimum of 3 years of processing both air and ocean import shipments
Bachelor's degree in Business Administration or equivalent combination of education and work experience
Organized and detail oriented
Excellent communication skills
Experience with CargoWise system software

Nice To Haves

Experience with Microsoft Office 365 tools

Responsibilities

Open operation files for import shipments
Monitor and manage all assigned shipments until completion
Daily communications with customers, overseas offices/agents, local partners, and service providers
Ensure accurate customer billing and agent invoicing
Handle quotation requests from operational partners and agents and respond within a timely manner and depending on regional responsibility
Work with our overseas offices/agents to resolve any issues
Review standard operating procedures to ensure compliance with government regulations
Ensures that highest level of data quality and integrity by processing shipment accurately
Report anomalies in operations and new customer requirements to management for decisions on additional service requirements
Other duties as assigned by management