Import Operations Agent

Omni Logistics • Dallas, TX

442d

About The Position

The Import Operations Agent at Omni Logistics is responsible for managing the importation process of goods, ensuring compliance with regulations, and maintaining high levels of customer satisfaction. This role involves providing rate quotes, processing service orders, and coordinating the transportation of goods while working closely with sales and management to meet client-specific needs.

Requirements

• Bachelor's degree in business or related field, or equivalent years of experience.
• Exceptional verbal and written communication skills with the ability to work with all levels of the organization.
• Complete understanding of the export process including AMS, ISF, and Clearance process understanding.
• Import process and timing of each operations function.
• Cargo routing, US rail network for containers, LCL routing.
• Basic to advanced computer skills.
• Ability to establish priorities.
• Previous experience using Cargo Wise.
• Solid understanding of ocean industry, vendors, routing, and system structure.
• Proven analytical and problem-solving skills.
• Demonstrate the ability to work in a fast-paced environment.
• Minimum of 2-3 years of experience in freight forwarding import and exports.
• Previous knowledge of cargo operations preferred.
• Multilingual a plus.

Responsibilities

• Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction.
• Invoice shipments and compile reports to support other staff members.
• Resolve customer issues by investigating transactions, developing solutions, and making recommendations to management.
• Work in conjunction with sales and management to establish, implement, and maintain client-specific needs.
• Ensure compliance with Transportation Security Administration (TSA) and local & federal regulations.
• Coordinate the transportation of goods by ocean.
• Prepare and process required documentation for International Import and Export Transportation.
• Track and monitor shipments, providing regular status updates to customers.
• Perform other duties as assigned.

Benefits

• Competitive base salary
• Paid time off within the first year of employment, sick time and holidays
• Company provided life insurance
• Health, vision, and dental insurance options
• Commuter benefit plan
• Optional supplemental life insurance
• 401(k)
• A great place to work with a terrific culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Truck Transportation
• Education Level: Bachelor's degree