Import Logistics (NVOCC/FREIGHT FORWARDING)

FASTGROW TOTAL LOGISTICS • City of Industry, CA

410d • $50,400 - $54,000

About The Position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at FASTGROW TOTAL LOGISTICS. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. This role requires excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently. Bilingual candidates are encouraged to apply, as this will enhance our service offerings.

Requirements

• Previous experience in customer support or a related field is preferred.
• Familiarity with office management practices and procedures is advantageous.
• Strong time management skills to prioritize tasks effectively in a fast-paced environment.
• Experience as a dental or medical receptionist is a plus but not required.
• Proficiency in phone etiquette to handle calls professionally.
• Bilingual abilities are highly valued, enabling effective communication with diverse clientele.

Nice To Haves

• Experience as a dental or medical receptionist is a plus but not required.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person.
• Provide accurate information regarding products and services to assist customers effectively.
• Maintain organized files and records of customer interactions and transactions.
• Manage front desk operations, greeting visitors and directing them appropriately.
• Assist with administrative tasks as needed, including scheduling appointments and managing office supplies.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Uphold company policies and procedures while ensuring compliance with relevant regulations.

Benefits

• Health insurance
• Dental insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed