Implementations Technical Specialist

BankOnIT, LLC•Oklahoma City, OK

13h

About The Position

The Implementation Specialist is a staff position that works closely with Project Managers to develop in-depth technical strategies to accomplish a stated project / company / client goal.

Requirements

Expert understanding of operating systems, various software applications and PC/Server/Network hardware.
Expert understanding of principles and theories of network systems and management.
Expert understanding of Internet technologies and products.
Expert understanding of electrical safety procedure.
At least five years of technical work experience or equivalent education.
At least five relevant technical certifications (e.g, Network+, Security+, Server+, Microsoft, CCNA) or equivalent experience.
Advanced understanding of Microsoft Active Directory, DNS, DHCP, Virtualization Platforms, DFS/Namespace management, and Storage management.
Advanced understanding of servers, networking equipment, solving complex technical issues, Layer 2/3 networking devices, and VLAN configuration/setup.
A demonstrated propensity towards and proficiency with customer end-user interaction.
Intermediate experience implementing clients under the BankOnIT Bankers Private Cloud model.

Nice To Haves

Bachelor’s (or higher) degree in computer science related field.
Ten or more years of related technology work experience.
Ten or more relevant technical certifications (e.g. Network+, Security+, Server+, Microsoft, CCNP).

Responsibilities

Work closely with Project Managers and solutions technicians to implement and coordinate the success of various company projects including, but not limited to, new client installations, existing client upgrades, internal service enhancements, and process definition and/or implementation.
Provide guidance and assistance to technical staff assigned to work on project related tasks – assuming ownership of the tasks if necessary in order to meet deadlines.
Track tickets associated with technical implementation and ensure all tickets are updated frequently.
Interface directly with client executives to understand technical problems and pain points.
Accumulate gathered information from conversations and assessments into a network review report to be used by the sales and implementation teams.
Utilize gathered information to develop an implementation path with discreet steps necessary to migrate clients from their existing setup to the BankOnIT Bankers Private Cloud.
Follow defined procedures, policies, and templates to implement recurring projects.
Monitor real-time events and multi-task between various concurrent activities.
Involve management on more sensitive or complex implementation problems.
Perform related work as required.