Fiserv-posted 3 months ago
Full-time
Onsite • Omaha, NE
Credit Intermediation and Related Activities

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

  • Provide leadership and oversight within Fiserv's Conversions and Implementations team, supporting the Optis Platform and onboarding new customers.
  • Serve as the client's single point of contact from the project's initial discovery phase through the completion of the warranty phase.
  • Document timelines, requirements, and deliverables while managing expectations.
  • Develop and execute a formal communication plan that includes regular update calls, email communications, and meeting recaps.
  • Ensure tasks are completed and bring the project to closure.
  • Proactively manage risk, identify blockers, escalate as necessary, and ensure project commitments are completed on time with a high degree of quality.
  • Develop a strong understanding of all internal Fiserv processes that may affect project delivery.
  • Work in a fast-paced environment and directly influence Fiserv's clients by enabling best-in-class services that enhance consumer experiences, improve client efficiency, and modernize client engagement workflows.
  • Proven experience in providing leadership within a conversions and implementations team.
  • Ability to manage client expectations, document key deliverables, and ensure project milestones are met.
  • Strong communication skills, including the development of formal communication plans.
  • Capability to manage project risks and escalate issues, as necessary.
  • Understanding of internal processes affecting project delivery.
  • Experience working in a fast-paced environment with a focus on client satisfaction.
  • Fiserv systems experience.
  • Experience working with the Optis Platform.
  • Experience in the financial services industry.
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