The Implementations Specialist will work with assigned Enterprise and SMB accounts to onboard them to the TicketManager software. This role is critical in ensuring our partners receive maximum value from their TicketManager investment. The position is in-person at our Mesa, AZ office. The Implementations Specialist will lead the end-to-end planning and execution of client implementation projects, ensuring timely delivery and client satisfaction. This includes executing configurations to build client sites, coordinating various client integrations (SSO, CRM, API, etc.), and monitoring project health closely to identify and mitigate project risks. Additionally, the role involves developing launch materials, delivering client training, and ensuring a smooth transition of launched accounts to customer-facing teams.