Implementations Specialist (Enterprise Software)

Ticketmanager • Mesa, AZ

98d • $65,000 - $75,000

About The Position

At TicketManager, we work in an industry we love: Live events that bring people together and make memories. The Implementations Specialist will work with assigned Enterprise and SMB accounts to onboard them to the TicketManager software. This role is critical in ensuring our partners receive maximum value from their TicketManager investment. The position is in-person at our Mesa, AZ office.

Requirements

• Bachelor's Degree Required
• 2-4+ years of work experience in a collaborative, data-driven environment
• Previous project management experience preferred
• Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
• Customer service skills in a SaaS environment preferred
• Proven presentation and executive meeting planning.

Responsibilities

• Lead the end-to-end planning and execution of client implementation projects, ensuring timely delivery and client satisfaction.
• Execute configurations to build client sites, including coordination of various client integrations (SSO, CRM, API, etc.).
• Coordinate across teams to ensure project tasks are completed effectively and efficiently.
• Regularly communicate project updates with the client and other cross-functional teams.
• Monitor project health closely to identify and mitigate project risk.
• Develop launch materials and deliver client training.
• Monitor adoption and usage post-launch.
• Ensure a smooth transition of launched accounts to customer-facing teams (Account Management, Support, Fulfillment), equipping them with the necessary resources and insights to provide continued support.
• Route support requests to appropriate customer support or tech support channels.
• Submit/follow up on technical requests of all types (enhancements, bugs, investigations, security reviews, etc.).

Benefits

• $65,000-$75,000 base salary
• Bonus Eligibility
• Role is In-Office, Monday-Friday
• 401k & Company Match
• Health Benefits (Medical, Dental, Vision)
• Unlimited PTO
• Quarterly Live Event Credit
• Monthly Happy Hours & Volunteering
• Fun Company Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree