Implementations Specialist (Enterprise Software)

TicketManager-posted 4 months ago
$65,000 - $75,000/Yr
Full-time • Entry Level
Mesa, AZ
101-250 employees
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The Implementations Specialist will work with assigned Enterprise and SMB accounts to onboard them to the TicketManager software. The Implementations Specialist plays a critical role in ensuring our partners receive maximum value from their TicketManager investment. This role is In-Person in our Mesa, AZ Office.

  • Lead the end-to-end planning and execution of client implementation projects, ensuring timely delivery and client satisfaction.
  • Execute configurations to build client sites, including coordination of various client integrations (SSO, CRM, API, etc.)
  • Coordinate across teams to ensure project tasks are completed effectively and efficiently.
  • Regularly communicate project updates with the client and other cross-functional teams.
  • Monitor project health closely to identify and mitigate project risk.
  • Develop launch materials and deliver client training.
  • Monitor adoption and usage post-launch.
  • Ensure a smooth transition of launched accounts to customer-facing teams (Account Management, Support, Fulfillment), equipping them with the necessary resources and insights to provide continued support.
  • Routing support requests to appropriate customer support or tech support channels.
  • Submit/follow up on technical requests of all types (enhancements, bugs, investigations, security reviews, etc.)
  • Bachelor’s Degree Required
  • 2-4+ years of work experience in a collaborative, data-driven environment
  • Previous project management experience preferred
  • Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
  • Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
  • Customer service skills in a SaaS environment preferred
  • Proven presentation and executive meeting planning
  • $65,000-$75,000 base salary
  • Bonus Eligibility
  • Role is In-Office, Monday-Friday
  • 401k & Company Match
  • Health Benefits (Medical, Dental, Vision)
  • Unlimited PTO
  • Quarterly Live Event Credit
  • Monthly Happy Hours & Volunteering
  • Fun Company Perks
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