Implementations Senior Specialist

Onbe, Inc•Buffalo Grove, IL

52d•$71,010 - $78,750•Hybrid

About The Position

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Summary: The Implementation Sr. Specialist is responsible for the execution of high-quality and timely established client implementation projects from the kick-off to delivery. They bring impactful programs to life by extracting a comprehensive understanding of our clients' goals and friction points, considering all partner perspectives and capabilities, and fueling the power of internal departments! Working directly with our established clients, this role will develop and implement client programs, act as an internal advocate for client needs, and proactively identify and resolve potential roadblocks to a successful implementation. This role is a hybrid role that will work onsite 2 days per week at our Buffalo Grove, IL location. Occasional travel may be required as part of this position.

Requirements

Bachelor's degree
3+ years of experience in an implementation, or client-facing onboarding role using proven implementation or project management methodologies.
Basic understanding of best practices in project lifecycle methodology and project management principles.
Project Management tool/software experience (Smartsheet, MS Project, etc.), preferred
Excellent business writing and communication skills
Knowledge of Microsoft programs including Word, Excel, and PowerPoint
Familiarity with the payment industry ecosystem preferred but not required

Responsibilities

Oversee and execute multiple concurrent implementations for established Onbe clients by applying structured implementation methodologies, coordinating tasks according to internal processes, configuration standards, and specific client requirements.
Manages client and internal stakeholder expectations and translates client requirements and program characteristics to internal partners
Coordinate implementation deliverables and clearly communicate to task owners and next steps with clients as needed and with internal departments including but not limited to Account Executives and Client Support
Provides timely status reporting and leads status meetings that ensure clear messaging, outline deliverables, and supervise ownership & status of open issues
Escalate barriers to implementation success, partnering closely with Client Support to action and resolve issues quickly.
Configure and test internal systems to verify all program requirements have been fulfilled.
Lead process improvement efforts and change management for low complexity, repeatable implementations for existing clients