Implementations Manager

Alertus Technologies•Baltimore, MD

15d•$60,000 - $84,000

About The Position

We are looking for an all-star to play a critical role in driving Alertus' rapid growth. The Implementations Manager will report to the Sr. Manager, Implementations Services, and will be a key player in bringing our mission to life. Implementation Managers are responsible for driving product implementation, customer satisfaction, and customer growth across the government, commercial, education, and healthcare markets. This is a customer-centric role where building strong relationships and using your technical background are the keys to successful product implementations. Our ideal candidate is a self-motivated problem solver with a strong desire to create champions of the Alertus solution.

Requirements

Ability to travel to customer sites 20-30% of the time
Knowledge in the fundamentals of servers, software, networking, and other data center technologies
Experience implementing and troubleshooting hardware a plus
Demonstrated experience in system deployment
Ability to cultivate and nurture long-lasting relationships with customers
A genuine curiosity for new and emerging technologies
A strategic, innovative mindset
Bachelor’s Degree in an IT-based field or equivalent work experience
2+ years of relevant experience

Nice To Haves

Certifications such as A+, Network+, and PMP a plus

Responsibilities

Serve as a trusted partner and technical expert in the Alertus solution for our wide array of customers spanning the government, commercial, education, and healthcare markets.
Act as the day-to-day lead for customer implementations
Develop and maintain relationships with key stakeholders to ensure delivery of customer goals and objectives
Document and blueprint configuration, best practices, use cases, value propositions, and other key learnings as Alertus grows and scales into new and emerging markets
Independently and collaboratively drive product adoption to increase product stickiness throughout the lifetime of the contract
Deliver presentations and a premium training experience that inspires each user to utilize Alertus solutions
Analyze customer usage, develop strategies for customer improvement that align with the customer’s needs, and act on those plans to drive value independently or collaboratively with the team
Manage internal tasks and account maintenance duties (e.g. SalesForce, internal requests) to ensure activities are updated daily and deadlines are met
Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer needs and drive account growth
Identify needs for customer education: develop collateral, conduct webinars, and create improved on-demand learning opportunities for our customer base