Implementations Manager

Alkami Technology • Bentonville, AR

103d • $97,818 - $146,727

About The Position

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with 'An Outstanding Mobile Banking Platform Experience.' Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Requirements

• 3+ years in a client-facing delivery role.
• Technical aptitude to learn quickly and rapidly build product knowledge; understanding of web applications (e.g. json, xml, etc.) and web services APIs (e.g. SOAP, REST, etc.).
• Experience implementing enterprise software solutions.
• Experience interfacing with technical teams.
• Excellent verbal and written communication skills, both internal and client-facing.

Nice To Haves

• JIRA proficiency or similar project management software.
• Prior experience at a FinTech company or other industry subject to regulations.
• Prior experience as a technical project manager or similar role.
• Enterprise SaaS Experience.

Responsibilities

• Provide technical and operational guidance to clients to help them effectively leverage our platform.
• Drive maximum impact for clients' businesses while keeping projects on track.
• Work closely with Product, Engineering, and Account Management teams to streamline the client onboarding experience.
• Manage client-facing communication across mature organizations and interface with executives, project leads, and operational teams.
• Act as a customer advocate across internal product, engineering, and design teams.
• Create detailed implementation plans, manage timelines, and coordinate resources effectively.
• Identify potential risks and develop strategies to mitigate them.
• Diagnose and resolve issues that arise during implementation.
• Handle unexpected challenges and adjust implementation plans as needed.
• Evaluate current implementation processes to identify bottlenecks, redundancies, or areas for enhancement.
• Gather feedback from clients, team members, and other stakeholders to understand pain points and areas needing improvement.

Benefits

• Remote-first environment.
• Unlimited paid time off.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees