Implementation Training Consultant, Clinical

Hearst•Dallas, TX

2h•Hybrid

About The Position

Homecare Homebase is searching for an Implementation Training Consultant, Clinical who will act as an integral part of the clinical project to ensure a successful implementation of Homecare Homebase’s home health and hospice software. This person will aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country. At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As an Implementation Training Consultant, Clinical, you will play an essential role in guiding our customers and internal training teams through the implementation methodology and deployment of the software for multi-site locations across the United States. Additionally, this role takes the lead on all actions and readiness as it relates to a customer’s deployment and go-live. What We're Looking For Homecare Homebase’s mission is to empower exceptional care among all the clients we serve. The Implementation Training Consultant, Clinical, supports this mission by providing excellent customer service and supporting our clients with the efforts to successfully manage the change associated with the Homecare Homebase deployment. We are looking for a talented, passionate individual who can demonstrate: Leadership to support the HCHB team during client rollouts, both in preparation and onsite. Expertise in assisting with software setup, training, and problem-solving for clients. Skill in communicating deployment risks efficiently with internal and external project teams. Commitment to ensuring client needs are met throughout the implementation process. Capability to prioritize workload and delegate tasks as necessary. Dedication to supporting the development and growth of junior staff through coaching and mentorship. Independence in working with minimal supervision while demonstrating strong ownership abilities to drive resolutions. The ability to travel up to 80% to support clients across the country. About Homecare Homebase Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results. Sound like a good fit? Please take a moment to apply for this position. HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions. #LI-Hybrid #LI-AW1

Requirements

Bachelor's degree in business or a related field
At least 2 years’ training experience with HCHB
Current driver’s license and ability to rent a vehicle
Demonstrated ability to analyze and solve complex problems
The ability to travel up to 80% to support clients across the country.

Nice To Haves

Medical/healthcare experience is a plus

Responsibilities

Client Training & Support: Lead client training sessions, both onsite and remote, ensuring effective software use and addressing client needs throughout the deployment.
Team Leadership & Mentorship: Provide guidance and mentorship to team members, ensuring adherence to the implementation methodology and fostering team growth.
Training Coordination: Oversee training preparations, including schedule coordination, database setup, and distribution of training materials. Conduct project calls to address client needs proactively.
Issue Resolution & Communication: Research and resolve client issues, communicate effectively to understand client goals, and translate those into actionable initiatives.
Continuous Improvement & Values: Maintain up-to-date product knowledge, provide feedback for employee evaluations, and exemplify CARES core values to promote a positive work environment.