Implementation Sr. Consultant

BillingPlatform

113d • $120,000 - $160,000

About The Position

BillingPlatform is seeking an Implementation Consultant who will perform a role of guiding our customers through their implementation lifecycle. Including driving business requirement discussions, negotiating sign-off, configuring the product, delivering demos, and documenting testing results for various Customer implementations. Daily activities will include leading customer-facing sessions, understanding business requirements and desired business outcomes, driving best practices, building solutions based on system design, working closely with internal team members, and communicating status and issues with internal and external stakeholders.

Requirements

• 6–8+ years of experience in Business Systems, IT, or Consulting, ideally within the Quote-to-Cash and Billing ecosystem (e.g., Oracle CC&B, NetSuite, Dynamics CRM, Salesforce, Apttus, Zuora).
• Strong functional expertise in billing, invoicing, monetization, and revenue recognition processes.
• Hands-on experience implementing SaaS solutions with a strong business analysis and configuration component.
• Excellent problem-solving, troubleshooting, and analytical skills.
• Bachelor’s degree in Computer Science, Engineering, Business, or related field (or equivalent experience).
• Familiarity with databases, reporting tools, and cloud integration methods.
• Outstanding interpersonal and communication skills, with the ability to engage both technical and non-technical stakeholders.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Self-motivated and independent, with a proven ability to quickly learn new processes and technologies.
• Ability to travel up to 25% to support customer engagements.
• Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel.
• Strong negotiation and conflict resolution skills, with the ability to manage competing priorities and drive decisions.

Responsibilities

• Lead client-facing sessions (onsite and remote) to gather, validate, and refine business requirements.
• Drive business process redesign conversations, aligning with industry best practices and BillingPlatform standards.
• Document current and future state business process flows, ensuring traceability to requirements and system design.
• Translate business requirements into system design, configuration, and workflows within BillingPlatform.
• Perform application configuration, testing, and evaluation to ensure quality, consistency, and compliance.
• Identify system gaps and work with stakeholders to recommend solutions or product enhancements.
• Support data conversion activities, including data mapping, validation, and migration.
• Partner with Project Managers to ensure scope, schedule, and deliverables are achieved.
• Collaborate with Solution Architects, Consultants, and offshore configuration teams to ensure cohesive delivery.
• Escalate and resolve risks, issues, or design challenges, working cross-functionally with Product and Engineering as needed.
• Act as a trusted advisor to clients, providing Billing expertise, demonstrating best practices, and ensuring solutions align with long-term adoption goals.
• Deliver tailored training to client users and administrators.
• Lead system demonstrations and user acceptance testing (UAT) sessions.
• Promote change management by helping clients adopt new processes and capabilities effectively.

Benefits

• Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers.
• Medical insurance coverage is effective on the first day of employment.
• 401(k) match that is 100% immediately vested.
• Discretionary and charitable time off program.
• Home office setup allowance, if fully remote.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees