Implementation Specialist

Kinetic • CA

101d

About The Position

At Kinetic, we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world. But we’re more than just software. We’re a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it. Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.

Requirements

• A Minimum of 3 year’s experience in a project management/implementation role.
• Proven experience managing small to large-scale projects.
• Exceptional interpersonal skills and the ability to build strong relationships.
• A confident and engaging presenter with a collaborative approach.
• A driven individual who thrives in a fast-paced environment and embraces challenges.
• Strong problem-solving and prioritization skills.
• An ability to quickly learn and navigate complex software.
• A natural curiosity and drive to continuously enhance services.
• Strong organizational skills and attention to detail.
• Technical proficiency, including knowledge of system integrations/interfaces.
• Experience working cross-functionally to achieve business outcomes.
• Experience working in a software/SaaS environment preferred.

Responsibilities

• Support the sales team by demonstrating our housing and residence life software to new prospects, including in-depth demos both remotely and onsite.
• Lead new customer onboarding with planning, project management, delivery, system configuration, and training.
• Work closely with internal departments to coordinate project milestones and ensure smooth delivery aligned with customer timelines.
• Set up demo sites, live products, and sandbox environments.
• Assist in answering technical and functional questions in RFPs.
• Deliver paid-for and webinar-style training sessions for customers.
• Contribute to improving and developing product support documentation.
• Provide insights for product roadmap considerations.
• Collaborate with technical support, Customer Success, sales, marketing, and other functions.
• Work with customers across the USA and Canada.

Benefits

• Competitive Salary
• Annual Bonus Scheme
• Healthcare scheme with Vision and Dental
• Wellbeing program
• 401K
• 15 Days per year paid time off
• Work from home

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees