Implementation Specialist

Alkami Technology • Plano, TX

266d • $65,061 - $97,592 • Remote

About The Position

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami's Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.” Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Requirements

• 0 - 2 years experience implementing cloud-based systems, working closely with technical teams, product owners, and project management teams.
• 0 - 2 years experience interfacing with external clients, including written, telephonic, and face-to-face interactions.
• 0 - 2 years experience writing test cases and assisting clients with best practices for software testing.
• Ability to triage/troubleshoot software configurations.
• Excellent verbal and written communication skills and problem-solving abilities.
• A general knowledge of software delivery processes and a deep desire to learn and progress into more complex roles.
• Experience using Google or Microsoft Office productivity software, including Outlook, Excel, Word, PowerPoint, or equivalent tools.
• Excellent organizational and time management skills.
• Careful attention to detail in all aspects of the job.

Nice To Haves

• Experience working with Atlassian tools, Jira, Confluence, and AIO Tests.
• Previous work experience within the banking or finance industries related to mobile banking applications is a plus.
• A general knowledge of Internet routing and related protocols.

Responsibilities

• Manage configuration and issue tickets, coordinating with customers, third-party vendors, and internal groups to maintain timelines.
• Assist Technical Consultants with requirements-gathering efforts.
• Work with customers to gather configuration data from third-party vendors.
• Participate in customer and third-party vendor meetings.
• Perform software configuration and customizations to ensure the customer's testing environment is configured and ready for testing, training, and launch.
• Perform functional and integration testing.
• Track and report project configuration and testing progress, escalating when needed.
• Research and resolve configuration and usability questions from end users.
• Become a subject matter expert for at least one Alkami product and vendor integration.
• Maintain product knowledge as new enhancements and functionality are released in the application.
• Foster an environment that maintains good ticket performance and customer satisfaction.
• Work with team members on internal initiatives to improve team performance, foster team growth, and assist with meeting department and company goals.
• Capture needed documentation changes and provide feedback to the document owner.
• Communicate configuration and testing feedback to upstream teams to improve the product and implementation process.
• Other duties as assigned.

Benefits

• Remote-first environment
• Unlimited paid time off
• 401(k) with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services