Implementation Specialist

DoorLoop • Miami Beach, FL

4d • $50,000 - $50,000

About The Position

DoorLoop is property management software built for speed and the smart choice for people who take growth seriously. With offices in Miami, New York City, and Tel Aviv, we’re a global company helping property owners and managers move faster, scale smarter, and get real support, real fast. We’re proudly People First. That’s why we’re a Certified Great Place to Work, recognized by Forbes as one of America’s Best Startup Employers (2024 & 2025), and rated 4.9/5 on Glassdoor. Mission DoorLoop is hiring an Implementation Specialist to serve as the primary point of contact for new customers during the onboarding and implementation process. You’ll be responsible for ensuring customers are successfully set up on the DoorLoop system, trained to use it effectively, and positioned for long-term success. This role requires strong communication, organizational skills, and the ability to manage a high volume of accounts and interactions.

Requirements

• Strong verbal and written communication skills with excellent follow-up habits.
• Strong understanding of urgency and how to progress customers through pipeline
• Organized and detail-oriented, with the ability to manage multiple accounts and priorities.
• Experience in project coordination or implementation roles preferred.
• Proven ability to track progress, meet deadlines, and deliver results in a fast-paced environment.
• Comfortable with a large volume of customer calls and Zoom meetings.
• Familiarity with Salesforce or similar CRM tools required.
• Technically savvy with basic troubleshooting ability; you're the one friends and family call for tech help.
• Customer-focused mindset with a proactive, solution-oriented approach.
• Self-motivated, coachable, and adaptable to changing business needs.
• Passionate about helping others and going above and beyond to drive customer success.

Responsibilities

• Own the implementation onboarding process for new DoorLoop customers, ensuring a smooth, strategic, and timely transition from sale to go-live.
• Lead customer-facing Zoom sessions, tailoring implementation guidance based on each customer's specific needs and goals.
• Manage a dynamic pipeline of up to 120 customer accounts, using discretion to prioritize outreach, identify at-risk implementations, and adjust strategies as needed to maintain momentum.
• Initiate proactive outreach via phone, email, and text to keep customers engaged and on track.
• Respond to customer inquiries with consultative guidance, addressing challenges with autonomy and coordinating internally as needed to remove obstacles and accelerate onboarding.
• Act as a strategic platform advisor, delivering tailored recommendations and best practices to help customers configure DoorLoop effectively for their business workflows.
• Track and document all customer interactions, progress, and notes in Salesforce (or equivalent CRM) using best practices in account management.
• Identify and troubleshoot implementation issues, applying judgment to determine when to escalate internally.
• Partner cross-functionally with teams across the onboarding journey to continuously improve processes, customer experience, and internal efficiency.
• Build strong, positive relationships with customers over the implementation cycle.
• Consistently meet or exceed activation and engagement targets by driving customer outcomes and contributing to the evolution of team best practices.

Benefits

• Unlimited paid time off: take unlimited personal, sick, and vacation days.
• 401(k): plan for retirement with 4% matching and instant vesting.
• Medical, dental, and vision insurance: we offer full medical coverage for employees through United Healthcare and full dental and vision coverage through Guardian, with 25% coverage for dependents across all plans.
• Life insurance: $100,000 policy fully covered by DoorLoop.
• Disability insurance: short- and long-term disability insurance fully covered by DoorLoop.
• Paid parental leave: paid maternity and paternity leave for birth and adoption.
• Monthly stipend: a dedicated budget for work-related expenses.
• Best-in-class equipment: Get a company laptop and all the top-tier tools to set you up for success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees