Implementation Specialist

Hilb Group

6d • Remote

About The Position

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Implementation Specialist to join our team. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.

Requirements

• 2–5+ years of experience in employee benefits, voluntary benefits, benefit administration, or insurance account management.
• Experience with Employee Navigator, Ease, Selerix, or other ben admin platforms preferred.
• High School Degree required
• Strong communication and relationship-building skills.
• Highly organized with strong attention to detail and ability to manage competing priorities.
• Problem-solver with a customer-first mindset.
• Ability to work collaboratively with multiple internal teams.
• Active Life & Health license preferred (or willingness to obtain).

Responsibilities

• Serve as the primary point of contact for brokers and employer groups.
• Build strong relationships and maintain ongoing communication regarding timelines, deliverables, renewal schedules, and issue resolution.
• Coordinate benefit changes, product updates, carrier documentation, and renewal guidance.
• Support strategic discussions to help brokers expand voluntary and ancillary benefit offerings.
• Partner closely with NEP’s Implementation team to ensure smooth onboarding of new groups.
• Gather required documents, census files, plan details, and carrier approvals.
• Assist with benefit administration system setup on Employee Navigator, Ease, Selerix, or Optix.
• Track implementation progress and communicate status updates to brokers and internal teams.
• Support enrollment planning with NEP’s Enrollment Operations team.
• Help finalize timelines, campaign strategies, counselor assignments, and communication materials.
• Ensure all technology, eligibility files, and plan builds are aligned ahead of enrollment dates.
• Assist in resolving post-enrollment issues, data discrepancies, and carrier file concerns.

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees