Implementation Specialist

Nestmed • San Francisco, CA

15d • Remote

About The Position

Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians their time back. In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits. We're now the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US. Our founding team—hailing from Stanford, YC, Google, and Meta—is backed by the founders of PayPal and Plaid to build the essential infrastructure for the future of the $500B home healthcare industry. Remote (30–40% travel) | Full-time Reports to: Head of Customer Success About Nestmed Nestmed is an AI documentation platform helping home health clinicians reclaim time while improving care quality and efficiency. In just two years, we’ve become the most widely used AI documentation solution in home health—supporting tens of thousands of clinicians across 2M+ patient visits. We partner with 60+ agencies, including 3 of the top 10 enterprises in the U.S., and are backed by leaders from Stanford, YC, Google, Meta, PayPal, and Plaid. The Opportunity We’re looking for an Implementation Specialist to lead clinician onboarding and training during customer implementations. You’ll turn skeptical, time-strapped clinicians into confident power users through engaging training, hands-on coaching, and thoughtful change management.

Requirements

• 3+ years in training, teaching, or education (healthcare preferred)
• Strong presentation and communication skills
• Comfortable learning new technology quickly
• Empathetic, patient, and energized by helping others learn
• Self-starter who thrives in a fast-paced startup
• Willing to travel 30–40% (U.S.)

Nice To Haves

• Experience training clinicians on EMR/EHR or clinical software
• Home health or hospice experience
• Background in instructional design or adult learning
• LMS or training platform experience

Responsibilities

• Lead virtual and on-site training for clinicians and office staff
• Provide 1:1 and small-group coaching as needed
• Deliver train-the-trainer sessions and support go-lives
• 30-40% travel to customer sites for implementations and field support
• Build trust with clinicians and understand workflow challenges
• Identify and address adoption barriers
• Monitor usage and follow up with low-engagement users
• Gather feedback to improve training and product experience
• Partner with CS on planning, readiness assessments, and milestones
• Track training completion and clinician feedback
• Identify at-risk implementations and escalate proactively
• Deliver post–go-live reinforcement training
• Share frontline insights with Product, Engineering, and CS
• Highlight product friction and feature requests
• Contribute to customer success stories and case studies

Benefits

• Impact: Reduce clinician burnout and improve patient care
• Growth: Help build and scale our training function
• Variety: Every implementation is different
• Mission: Transform a $500B industry that touches millions
• Team: Smart, mission-driven teammates who care deeply about clinicians

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed