Implementation Specialist P-137

Smash CR

1d•Remote

About The Position

You will lead end-to-end customer implementations for healthcare clients, delivering successful go-lives within a structured four-week cycle. This role combines technical configuration, system integrations, and stakeholder coordination to ensure seamless onboarding, accurate data validation, and strong customer adoption.

Requirements

Experience leading customer implementations or onboarding projects in SaaS or enterprise environments.
Strong technical aptitude with APIs, data mapping, and business logic configuration.
Knowledge of healthcare systems including ERP, AP, and CLM platforms (e.g., PeopleSoft, Workday, Oracle).
Proven ability to manage multiple concurrent projects with tight timelines.
Proficiency with SQL and Excel for data analysis, validation, and reporting.
Strong communication skills with the ability to translate technical concepts for non-technical users.
Analytical and problem-solving mindset with attention to detail.
Experience collaborating cross-functionally with engineering and product teams.

Nice To Haves

Prior experience implementing financial or invoice validation systems.
Familiarity with SSO providers such as Okta, Azure AD, or Google Workspace.
Experience with webhook-based integrations and real-time notifications.
Background working with healthcare or regulated data environments.
Experience supporting post-go-live monitoring and optimization phases.

Responsibilities

Lead customer implementations following a defined four-week onboarding cycle.
Map customer ERP, CLM, and AP workflows during discovery and requirements gathering.
Configure system validation rules, approval thresholds, and confidence levels.
Deploy connectors, configure SSO integrations, and ingest customer contract data.
Process and validate historical invoice data, ensuring accuracy and performance benchmarks.
Coordinate go-live activities, including production feed activation and post-launch monitoring.
Conduct customer training sessions for AP and procurement teams.
Configure contract-to-invoice mappings across categories, locations, and reimbursement rules.
Coordinate with backend engineering teams to manage API, SFTP, EDI, and email integrations.
Test data ingestion pipelines and validate contract extraction accuracy (90%+ target).
Configure ERP write-back and webhook notifications for real-time alerts.
Manage multiple concurrent customer implementations across pods and timelines.
Troubleshoot configuration issues and escalate technical blockers effectively.