Implementation Specialist

MSX International • Cleveland, OH

11h

About The Position

Ford Service Reservation+ is an online service reservation software tool built and maintained by the Ford Motor Company to enhance the customer’s experience. As a FSR+ Field Coach at MSX, you will work independently with the guidance of the FSR+ and Ford CX teams to ensure successful installation, implementation, and utilization of Ford’s online service scheduler, known as FSR+. Job Overview The FSR+ Field Coach must have the ability to advantageously present and mentor end users for their designated area of a dealer network. The main priorities of FSR+ are to install dealers on the FSR+ tool along with providing on-going support to maximize dealer adoption and utilization. This will include ensuring all dealer personnel have the support they need to effectively use the software. What you’ll do…

Requirements

• Permanent residence within your territory
• A reliable vehicle
• Ability to travel up to 80%
• Travel can include flights and overnight travel
• Knowledge of Dealership Operations
• Experience analyzing data and building action plans
• Comfortable with technology
• Teaching mindset, always asking “how can we make this better”
• 2+ years of Customer Experience

Nice To Haves

• College degree or currently working towards a degree
• Previous experience as a teacher, educator, or in a trainer role
• Organized and progressive mindset
• Comfortable in a fast-paced, autonomous workspace

Responsibilities

• Efficiently plan and execute travel to maximize effectiveness within your assigned territory in the dealer network
• Confidently communicate FSR+ objectives, build relationships with your dealer base, and demonstrate the ability to explain software-based situations to any audience. This includes but is not limited to understanding the dealership’s unique business needs and how FSR+ compliments operations
• Through listening to customer feedback and analyzing data, you will work to establish clear and concise action plans to help increase the efficiency and utilization of Ford’s FSR+ tool.
• Leverage the use of our Remote Experience tools in conjunction with FSR+ to build a strong, committed dealer base
• Build and maintain relationships with the Ford CX field team to deliver one, unified message regarding FSR+

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed