Implementation Specialist
About The Position
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As an Implementation Specialist, you’ll combine your exceptional technical and communications skills to support the implementation of the Affirm solution with our growing network of retail partners. You will serve as a primary support contact for our partners’ business and technical teams throughout the integration process, while working cross-functionally with Affirm’s Engineering and Merchant Operations teams to help provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale.
Requirements
- Bachelor’s degree or equivalent experience
- 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
- Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners
- Exceptional project management, communication, and technical skills to manage client engagements and internal resources
- Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail
Nice To Haves
- Previous experience in the payments or e-commerce space & knowledge of of HTML, Javascript and/or API’s
Responsibilities
- Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting
- Resolve technical integration issues related to partners’ e-commerce front-end platforms and back-end order management systems
- Identify and implement new operational processes to drive efficiency
- Develop detailed technical documentation
- Engage with internal stakeholders to define cross-functional workflows
- Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set
Benefits
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
