Implementation Specialist

SpryPoint • Duluth, GA

173d • Hybrid

About The Position

At SpryPoint, we’re transforming the utility sector with smart, cloud-based solutions. Since 2011, we’ve helped utilities across North America modernize their operations with innovative software in billing, customer relationship management, and data analytics. Our mission is simple: deliver smarter solutions that make utilities more efficient and better equipped to serve their communities.

We’re looking for Implementation Specialists to join our team and help us exceed customer expectations. In this role, you’ll work directly with utilities to implement cutting-edge enterprise applications, ensuring smooth transitions and optimal results.

Long-term, this is a hybrid position. The successful candidate will be required to work from our downtown Atlanta office five days per week during our initial 10 week training period, moving to 3-4 days per week longer term and with additional travel to client sites across North America as needed (up to 25-50% of the time).

Requirements

• 2+ years of experience working with enterprise applications software, preferably in the utility sector
• Familiarity with financial and revenue processes, customer care systems, service billing, and work & asset management in municipal or government settings
• Business Analysis and Business Process Mapping experience
• Proven ability to train users on enterprise software applications
• Experience with reporting and business intelligence applications and platforms
• Demonstrated ability to prioritize and execute tasks in high-pressure environments
• Strong interpersonal skills and the ability to interact with senior management, clients, and partners
• Clear and concise communication skills (written and verbal)
• A proactive and enthusiastic approach to learning new skills and adapting to changeConfidence to work independently and collaboratively within internal and external teams

Nice To Haves

• Bonus points for knowledge of relational databases or SQL skills

Responsibilities

• Leading gap analysis sessions to understand our customers needs
• Mapping to-be business processes
• Configuring, testing and tuning the software
• Mapping and assisting with data conversions from legacy systems
• Training end users throughout the project on software functionality and best practices
• Providing hands-on support during user acceptance testing, Go Live and post-implementation stabilization
• Collaborate with development & dev-ops teams to influence, design, and validate solutions
• Assist the Project Manager in the creation and review of project documentation, including specifications for customizations
• Support the Sales team and partners with presales activities such as product demonstrations and high-level gap analysis
• Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states

Benefits

• Work your way - Hybrid environment with an office in downtown Atlanta and flexible working hours
• Competitive Total Rewards - Comprehensive compensation package that grows with you
• Complete Setup - MacBook + $500 to create your ideal home workspace
• Total Wellness - Health, dental, vision, and life insurance from day one
• Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
• Future Security - RRSP (Canada) and 401k (US) matching programs
• Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
• Team Connection - Annual company events and team offsites that bring us together

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees