EverHealth - Implementation Specialist
About The Position
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en We are looking for an Implementation Specialist to focus on EverHealth solutions. In this role you will onboard our new customers to the EverHealth platform (solution determined based on experience and need at time of hire). Specific responsibilities will include providing training and consulting to our customers and helping them onboard in a timely manner. You will develop our customers’ skills to ensure they graduate onboarding feeling confident and comfortable using our software for many years to come.
Requirements
- An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field
- Minimum 2 years of experience working in Healthcare Tech, namely in an onboarding/implementation or customer success role
- Strong bedside-like manner: can patiently support others through a first-time experience
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Impeccable time management skills
Nice To Haves
- Project Management experience a strong plus
- Experience with Salesforce, Taskray, and ChurnZero or similar tools a strong plus
Responsibilities
- Host webinar training sessions joined by multiple customer stakeholders, providing consultancy to both new and existing customers.
- Serve as your customer’s main point of contact for a 60-90-day period
- Manage the overall onboarding project to ensure on-time delivery- including coordinating with our engineers for data migration needs, scheduling consulting sessions, facilitating partner integration engagements, and more.
- Respond promptly to inbound phone calls and emails
- Identify and escalate priority issues
- Manage multiple customer projects simultaneously
- Support learning content creation to support our ongoing digital learning initiative
- Be willing to travel up to 15% to support in-person customer engagements
- Become a product specialist to others within the organization- this means not only being the customer’s trusted advisor on best product practices but also being your peers’ trusted advisor on the product as well!
- Be a solution provider!: We deliver dynamic software to a dynamic customer base. Every customer has unique needs that we need to solve for, which regularly requires a high degree of creativity to string together solutions that meet our customers’ needs
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- 401k or RRSP with company match
- Annual wellness stipend
- Flexible and generous paid time off
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
