Implementation Specialist

ManageAmerica•West Hollywood, CA

10d•Remote

About The Position

As an Implementation Specialist you will assist new clients during the implementation of ManageAmerica’s industry-leading property management software. With a laser-focus on customer service, you will evaluate client needs, help clients configure ManageAmerica to support their business and technical requirements, troubleshoot system setup, and provide support during the implementation process.

Requirements

Familiarity with remote work technologies, such as video conferencing platforms, project management software, and remote collaboration tools.
Excellent communication and interpersonal skills to effectively engage with remote stakeholders at all levels.
1-3 years software project coordination/implementation experience in a client-facing environment or corporate support role.
Self-motivation and the ability to work independently while collaborating effectively with remote teams.
Ability to adapt to change and a rapidly growing environment.
Flexibility in scheduling to meet client needs with short turnaround.
Proficient in Microsoft Excel with the technical aptitude to quickly learn and navigate new systems.
Must be able to show documentation that shows authorization to legally work in the United States of America.

Responsibilities

Manage all aspects of the ManageAmerica implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines.
Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Teams, ad hoc meetings, emails, etc.
Manage multiple implementation projects, with various priorities and deadlines at once for different customers.
Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes.
Maintain up to date project plans, tickets, and other project documentation to ensure project timelines are on track and visible to leadership.
Conduct ongoing training sessions for clients and agencies and internal employees.
Works with Account Management and Customer Support regarding new features and integrations as needed.
Work closely with the product team and other internal teams to provide customer feedback which will help define future enhancements to our products.
Manage new customer’s onboarding, data collection and configuration ensuring successful implementation.
Work closely with cross-functional teams, including Sales, Marketing, Customer Success, and Product, to onboard and support the implementation.
Provide direct assistance to customers for enrollment changes and program issue resolution.
Provide exceptional customer service.