Implementation Specialist

Prestige Employee Administrators • Melville, NY

1d • $80,000 • Hybrid

About The Position

Oversee and coordinate the implementation process, handling all client communication and ensuring positive initial experience.

Requirements

• 3+ years customer service required.
• Strong interpersonal skills
• Strong written communication skills
• Ability to multi-task and handle multiple clients’ needs
• Excel / Outlook / PowerPoint
• PrismHR/Payroll Processing
• Ability to lead meetings / discussions
• Data analysis

Nice To Haves

• PEO/HR/Benefits/Payroll experience a plus.

Responsibilities

• Liaise with the Sales department to obtain all new client information
• Establish communication with new clients and outline implementation timelines and initial onboarding call.
• Travel to and from client for initial meeting to be in person to obtain all required information and deliver documentation as needed
• Must have PrismHR and Payroll processing experience
• Configure client demographic information in Prism as needed
• Deliver all required data to Implementation Data Administrator for system configuration
• Schedule and coordinate weekly status calls
• Coordinate all activity required from the rest of the business 401(k), Workers’ Comp, 3rd party system integration, etc.)
• Communicate all new client activity to the business
• Schedule and attend client Enrollment Meetings to help introduce HR and Benefits representatives
• Import employee data into the system for assigned clients
• Conduct any required new hire onboarding trainings and assist clients with certifying I-9 forms
• Coordinate payroll / 3rd party system trainings in preparation for first payroll
• Supervise the handoff from Implementation to HR/Benefits Operations
• Analyze Implementation Survey results and strategize on improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees