About the Role Quilt Software is looking for an experienced Implementation Specialist to join our growing customer success team! In this role, you will serve on a team of onboarding specialists and act as an internal advocate for our customers. The Implementation Specialist is vital in helping our new customers implement their new point-of-sale system successfully. This role is based in our Office in Provo Utah, Riverside CA or Atlanta, GA. Below are some tasks you can expect to manage in your role Serve as the primary point of contact for new customers assigned to you Manage a rotating list of assigned customers through the setup process Ensure the customer receives timely assistance with setup, needs analysis, installation, data import, and software training to get their POS system operational Perform data imports using Excel and provided tools to prepare and import customer data files to the POS software Basic remote hardware setup and configuration Be a subject matter expert on the software you are assigned to implement Fully train the customer on the software, ensuring their needs are met Collect customer feedback and suggesting areas of improvement, serving as the customer’s advocate Collaborate with every department to ensure the task at hand is completed or delegated properly Manage and update customer health metrics and information in Salesforce Navigate customer needs with patience and empathy Get customers live and operational in a timely manner to meet team objectives Provide service our customers can brag about