Implementation Specialist

Federal Reserve System • Cleveland, OH

4d

About The Position

The Federal Reserve Bank of Cleveland’s mission is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems while representing the Fourth District perspectives. As part of the nation’s central bank, we are a team of mission-driven professionals who are committed to serving with excellence. Our core values are: Build Trust Every Day, Own Our Actions, Collaborate with Intention, and Be Open to Change. For twenty-six years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications. Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed To be considered for this role, candidates must be a U.S. citizen. Provides detailed product and business expertise. Partners with Federal Agencies to translate technical specification to ensure alignment of business requirements with system functionality. Responsible for creating and maintaining relationships through onboarding and production operational readiness related to agency’s implementation of electronic services offered by the US Treasury.

Requirements

• Bachelor’s degree and 3 years of related work experience OR Two years of college and 5 years of related work experience OR High school diploma/GED and 7 years of related work experience
• Treasury Services products to communicate effectively with agencies
• US payments system, including ACH, checks, plastic cards and emerging digital payments
• Problem-solving
• Analytical Ability to process and move customers through implementation processes.
• Performing validation and pre-defined tasks using complex workflows
• Work/task planning abilities to set expectations and track workflow to identify gaps and risks
• Ability to alternate between a variety of tasks and projects with varied timelines
• Assisting with trouble-shooting user questions
• Working collaboratively and successfully in a team environment toward common goals
• Ability to continuously build and refresh technical expertise with the Treasury Services products to communicate effectively with agencies
• Ability to build knowledge of business area.
• Following vaguely defined procedures w/ limited oversight.
• Consistently makes decisions within reason that affect the work group or department
• Building and maintaining professional relationships with stakeholders
• Ability to influence positive customer experience
• Communication (verbal and written) to lead conference calls and participate in webinars with Treasury and Agencies

Responsibilities

• Consults with agency to formulate a right-fit service recommendation based on agency business needs and capabilities. recommendation.
• Assists agencies in reviewing business and product needs, communicates key insights and documents requirements for migrating to a more cost-efficient product solution.
• Reviews systems requirements documentation and consults with agencies to ensure technical needs and objectives can be met with available system functionality.
• Provides business and product guidance, education, and training throughout onboarding and production operational readiness process.
• Coordinates troubleshooting of issues experienced by the agencies during testing.
• Communication with parties within and outside their function to assist in collection and validation of information related to projects and/or Treasury Initiatives.
• Strategic execution of agency outreach initiatives on behalf of Treasury.
• Performs other duties as assigned or requested

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees