Implementation Specialist

Entrust•Shakopee, MN

1d•$29 - $42

About The Position

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. Position Overview The Implementation Specialist is responsible for solution delivery such instant Financial Issuance on customer environment and/or hosted environment . This position will manage installations and ensure customer success and satisfaction during the project delivery which includes setup, installation, and administration for client’s purchased or outsourced technology and business process solutions.

Requirements

Associate degree in information technology or equivalent
Must have mastery of written and verbal communication
2+ years of experience in a customer Software delivery
Experience with System Integrations
Proven work with Software debugging or development
Ability to work non-standard hours as needed including evenings and weekends as customer initiates.
Must be able to lawfully work within the US and have unrestricted work authorization for US.
Must be available to work between 7:00 AM and 7:00 PM, Central time with the main hours being 8:00 AM to 5:00 PM Central Time
When proficiency of skills is obtained, some weekend and after-hours work will be required.

Nice To Haves

Proficient problem solving and troubleshooting skills
Experience in general networking technologies and concepts
Experience configuring and maintaining Windows Server associated tool and utilities
Professional technical certification such as A+, MCSA, MCSE or similar
Networking and/or Software Certificates such as Network+ and CCNA
SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experience
Experience supporting remote and mobile users and computing/communications
Experience with systems backup and recovery technologies

Responsibilities

Solution deployment and configuration to meet the customer needs
Setup, install, and administer instant financial solutions for our customers. This may be done either remotely or at a customer site
Collaborate with project management team to deliver the solution to the customer in a timely matter.
Act as technical expert on the solution, including participating in the requirements gathering and validation
Understand the customer need and work directly with client to manage initial access, map and transfer data, create process documentation
Test and troubleshoot functionality of installed systems; identify and documents technical issues to be escalated to the proper organization for resolution
Deliver solution training for customers, Partner and IT personnel
Interact with System Administrators to apply software patches and perform upgrades to existing customer systems
Maintain high availability for contact to ensure timely and accurate response to all inquiries
Communicate effectively with external and internal customers/partner and provide information in a timely and accurate manner
Provides feedback based on client experiences to the owner of the components part of the solution and process improvements
Create and maintain documentation to assist in future problem resolution
Participate and Propose process, documentation and solution improvements

Benefits

Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement.

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