Implementation Specialist - On-Site
About The Position
Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department. This is an on-site position located at our Virginia Beach, VA location. How you will contribute Our Implementation Specialist provides expertise in new client configurations of our Small Business Market Human Capital Management (HCM) software products. The Implementation Specialist owns a client’s successful adoption of our solutions and completes training of our software solutions, defines client user requirements, executes configurations and provides testing of the final product.
Requirements
- Bachelor’s Degree or equivalent in education and experience.
- 2+ years of professional consulting experience in implementing HCM software systems.
- An expert and/ or specialized knowledge of local, state and federal laws and regulations in Basic Payroll, Benefit Enrollment and Management, Recruitment, Performance Management and Developmental Tactics.
- Experience with an HRIS, payroll software (Asure Software preferred)
- Passion for customer service and overall customer success
- Demonstrated project management experience:
- Excellent verbal and written communication skills
- Business analysis and requirements gathering abilities
- Previous conflict management skills
- Project organization and presentation
- Ability to learn technology quickly through instruction and self-training
- Ability to teach adult learners new technologies and processes.
- Proficiency in Microsoft Office applications and other software applications and tools is required.
- Willingness to learn and take ownership on projects
- Demonstrate critical thinking with the ability to approach problems tenaciously and with a sense of urgency.
- Ability to travel from time to time (limited travel < 5%)
Nice To Haves
- Experience with other time keeping systems such as; Kronos, Swipe Clock, Novatime, Attendance on Demand
Responsibilities
- Provides a complete and successful implementation for clients, while being a subject matter expert with our software.
- Assists in conducting group presentations, training sessions and provides instruction on how to maneuver and maintain Asure Software.
- Own all stages of our software implementation projects: Discovery: identify client business requirements
- Configure: our Small Business HCM solution based on the client requirements
- Deliver: training on the Small Business HCM configured solution
- Deploy: successfully complete HCM implementations
- Support: clients for the first 2 successful payrolls
- Deliver results on time and within or under budget.
- Ensure client product and Asure procedure adoption for success with our products.
- Provides status reports and overall project updates to the project team.
- Provides support to overcome project hurdles, through client and internal team management with the goal of project completion.
- Identifies opportunities to position other products and service offerings- creating overall client satisfaction with Asure.
- Creates client advocates for our products- leaving every customer happy and willing to provide a reference to future customers.
Benefits
- Medical, Dental, Vision, HSA, FSA- All effective on day 1!
- Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
- 401K Program with 3% safe harbor contribution
- Employee Stock Purchase Program
- Fitness Reimbursement Program
- Self-Managed PTO
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
