Implementation Specialist (Cloud 9) - Regional Support Services
About The Position
Looking for a position that makes you smile? We’re seeking an Implementation Specialist to join our growing team. The Implementation Specialist is responsible for supporting the planning, implementation, training, and education of Smile Doctors processes and Cloud 9 software for newly affiliated doctors and team members. How you’ll make us better: Extract and interpret reports from various practice management systems Develop, coordinate, and lead virtual trainings for implementation processOversee initial mapping of legacy systemsManage and lead onsite training for software conversionsProvide onsite support for software conversions Provide remote support for local teams during implementation processAnalyze and support pre and post conversion data cleanup We saved the best for last. In exchange for the dynamic contribution you’ll bring to our team, we offer: Competitive salary Medical, dental, vision and life insurance Short and long-term disability coverage 401(k) plan 3 weeks paid time off in your first year + paid holidays Discounts on braces and clear aligners for you and your family members Why Smile Doctors? As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience. With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too. Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles. This is the perfect opportunity to grow with an expanding organization! Apply today!
Requirements
- Strong knowledge of clinic workflows and day-to-day operations
- Strong written and oral communication skills
- Strong organizational skills
- 75% travel required
- High School Diploma or equivalent required
- Five (5) years of experience in a clinical position in the orthodontic or dental industries required
- Two (2) years of business systems training experience required
- One (1) year of experience in a mentor or lead role required
- Intermediate knowledge of principles and processes for providing systems training and education
- Intermediate knowledge of health care accounts receivables (patient and insurance)
- Intermediate knowledge of Microsoft Office, entering data, and processing information
- Intermediate knowledge of principles and processes for providing systems training and education
Responsibilities
- Extract and interpret reports from various practice management systems
- Develop, coordinate, and lead virtual trainings for implementation process
- Oversee initial mapping of legacy systems
- Manage and lead onsite training for software conversions
- Provide onsite support for software conversions
- Provide remote support for local teams during implementation process
- Analyze and support pre and post conversion data cleanup
Benefits
- Competitive salary
- Medical, dental, vision and life insurance
- Short and long-term disability coverage
- 401(k) plan
- 3 weeks paid time off in your first year + paid holidays
- Discounts on braces and clear aligners for you and your family members
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
