Implementation Specialist

Imagetrend•Saint Paul, MN

43d•$60,000 - $80,000•Remote

About The Position

Under the direction of an Implementation Lead or Manager, the Implementation Specialist I will deliver and coordinate implementation of systems and services. This position works directly with our community implementing ImageTrend products, working to improve and maintain the consistency, predictability and efficiency of the organization's project delivery.

Requirements

Bachelor's Degree or the equivalent combination of education and relevant work experience
Experience working in implementation, project delivery and/or adult education, preferably including agile/scrum experience, PMP certification, and technology or industry experience in the healthcare or public safety industries
Understanding of state and national EMS and Fire reporting requirements
Understanding of basic concepts for adult education and effective content delivery
Knowledge of implementation or project management tools used for delivery of education and project roll-out
Knowledge of ImageTrend products & functions, or other similar industry related technologies highly preferred
Ability to define, scope, estimate work and track implementation tasks to facilitate successful project completion and an understanding of standardized data collection practices
Strong presentation, facilitation, interpersonal and communication skills, both verbal and written
Excellent time management and organizational skills, and strong appreciation of and accountability to meeting critical timelines
Strong attention to detail, analytical, problem-solving and critical thinking skills
Ability to be a proactive self-starter and work independently within a highly collaborative and team-oriented environment
Strong technical aptitude to learn new technologies or systems and knowledge of MS Office Suite or other similar tools
Ability to maintain discretion when handling proprietary and confidential information
Enthusiasm for learning and expanding knowledge or skills
Strong work ethic, integrity, honesty, collaboration and team orientation
Ability to travel up to 10%

Nice To Haves

Knowledge of ImageTrend products & functions, or other similar industry related technologies highly preferred

Responsibilities

Assists clients through planning, development, training and execution of the ImageTrend products
Designs & maintains implementation schedules and ensures compliance to timeframe and requirements by collaborating with stakeholders for all implementation processes
Ensures all implementation requirements, objectives, obstacles, and delays are properly documented, including time worked in implementation ticket
Provides assistance in scoping projects to aid in developing proposals & contracts.
Maintains/contributes to the ongoing maintenance of departmental OneNote, internal demo sites and other internal products used
Establishes and maintains great relationships with clients as a trusted advisor, providing informed, reliable and professional advice about our solutions
Conducts onsite and virtual training with clients and presents or teaches at the Annual Connect Conference and other tradeshows, conferences or meetings as appropriate
Works collaboratively and effectively with other customer success teams or departments as needed to create alignment across all teams ensuring a positive client experience
Reviews and advises on updates to instructional and technical documentation to ensure clarity, accuracy, accessibility and ease of use to improve and maintain internal and external documentation, product requirements, release notes, screenshots, diagrams and screencast videos
Travel to orientation, industry or company events, or other onsite meetings as required
Perform additional duties or tasks as assigned