Pattern-posted 3 months ago
Full-time • Entry Level
Lehi, UT
1,001-5,000 employees

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. We are seeking a detail-oriented and proactive Implementation Specialist, specifically for partner onboarding. A critical skill for this role is the ability to identify and integrate synergies between various systems and processes, ensuring seamless communication and optimization. The ideal candidate will possess a strong background in process development, project management, and cross-functional collaboration. Experience with low-code/no-code tools for workflow automation, such as n8n and Zapier, is also highly valued. In this key role, you will be responsible for developing and updating processes, creating and maintaining playbooks, and providing essential training and guidance both internally and externally. Additionally, you will support expansion efforts and contribute to continuous improvement initiatives across the organization.

  • Develop, update, and optimize processes using tools like Asana, n8n and Lucid.
  • Collaborate with teams to ensure processes align with business objectives and are efficiently implemented.
  • Design and maintain comprehensive SOP’s for both brand and internal processes.
  • Ensure playbooks are up-to-date and effectively utilized across the organization.
  • Implement and manage continuous feedback programs for internal and external stakeholders.
  • Gather, analyze, and act on feedback to improve processes, services, and customer satisfaction.
  • Prepare detailed reports for executive leadership, SEM/Director, and external stakeholders.
  • Use data to drive insights and recommendations for process improvements.
  • Create, update, and maintain documentation, guides, and other materials to support implementation efforts.
  • Lead the development of processes to support global expansion, including but not limited to Creators, TikTok, PXM, fulfillment, and marketplaces.
  • Having a basic understanding of how technical systems or products talk to each other, such as APIs and Databases.
  • Lean/Six Sigma Certified.
  • Proficient in reporting tools and query building such as Excel, SQL, Tableau, etc.
  • Proven track record of implementing and maintaining cross functional programs/processes, successfully meeting the expectations of numerous stakeholders across multiple teams simultaneously.
  • Experience in providing low-code solutions to automate wherever possible.
  • Operational experience within the ecomm/retail industry.
  • Unlimited PTO
  • Paid Holidays
  • Onsite Fitness Center
  • Company Paid Life Insurance
  • Casual Dress Code
  • Competitive Pay
  • Health, Vision, and Dental Insurance
  • 401(k) match.
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