Implementation Specialist

Baxter International • Raleigh, NC

210d • $68,000 - $93,500 • Onsite

About The Position

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Requirements

• Bachelor's degree in education, business, human resources, information technology, or related field experience.
• Two (2) years' previous experience in a clinical setting desired.
• Good interpersonal skills and communication with all levels of management.
• Understanding of project management fundamentals.
• Candidates should possess strong oral and written communication skills.
• Maintain a professional image and demonstrates a willingness to chip in at all levels.
• Must be highly customer focused with a shown commitment to customer care and building long-term relationships.

Responsibilities

• Coordinate and run training sessions ranging from new user to sophisticated workshops delivered via virtual classroom learning or in person.
• Deliver customer-facing documentation including training curriculum, deliverables, standard methodologies etc.
• Work cross-functionally with customer, PMO, Sales, Solutions Architect and Clinical teams to deliver quality learning sessions.
• Assist the project manager with project plan development and participate in project meetings to include hand-offs, kick-offs, and go-lives.
• Provide training summaries and lessons learned reports.
• Maintain a validated understanding base of Hillrom solutions portfolio and product offerings.
• Conduct and participate in site assessments.
• From time to time have responsibility for directory builds to support project deployments.
• Participate in go-live and post launch support and deployment activities.
• Proactively identify areas of opportunity for the development and execution of new processes and problem-solving tools to improve Care Communication effectiveness and efficiency.
• Solicit and report product improvement feedback to Product Management.
• Generate and encourage engagement during client interactions to help drive user retention of training concepts and end-user adoption.
• Being the Liaison to clients for system requests/issues/problems and relating that information back to the Hillrom internal teams.
• Proven track record to explain sophisticated concepts in a way that others can grasp easily, especially when Introducing technical concepts to new- and non-technical users.
• Assist the upgrade team to ensure device upgrades and replacements are implemented efficiently and serve as liaison between customer and technical support as needed.
• Building rapport and ensuring customer satisfaction which drives future site reference ability.

Benefits

• Medical and dental coverage that start on day one.
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount.
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• Flexible Spending Accounts.
• Educational assistance programs.
• Paid holidays and paid time off ranging from 20 to 35 days based on length of service.
• Family and medical leaves of absence.
• Paid parental leave.
• Commuting benefits.
• Employee Discount Program.
• Employee Assistance Program (EAP).
• Childcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree