Implementation Specialist, StudySync (Remote, New England)
Imagine Learning - Boston, MA
posted 6 days ago
About the position
At Imagine Learning we empower potential by creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best. As an Implementation Specialist, StudySync you will use your expertise to oversee the implementation and management of customer needs for all StudySync accounts within your assigned region. You will rely on your effective communication skills to provide training and support for districts and teachers through webinars, product training, professional development sessions, and sales presentations and to communicate regularly with districts, teachers, and our sales partner to ensure customer success. You will also apply your organizational skills and attention to detail by tracking account support activities across the customer life cycle including sales opportunities, contacts, communication, training, and renewal business using Salesforce.
Responsibilities
- Oversee implementation and management of account needs for all accounts within the assigned region including leading professional development and/or product training.
- Utilize Salesforce to track all account data including sales opportunities, contacts, communication, training, and renewal business.
- Design and deliver sales presentations, product training, and professional development sessions, both in person and via webinar platforms.
- Communicate regularly and work effectively with districts, school administrators, teachers, and sales partners to ensure successful program implementation and customer success.
- Pro-active account management across the life cycle of a customer from interest, and sales presentations, from onboarding to renewal.
- Manage or assist with team projects including but not limited to live chat, webinars, training, and collateral development.
Requirements
- Bachelor's degree or higher in Education or a related field from an accredited school or university.
- Experience and knowledge in the field of education, grades 6-12 preferred.
- Experience leading professional development and/or product training.
- Strong technology skills in Google and Microsoft Suites, Slack, Zoom, Salesforce, and more.
- Team player with strong skills in communication, organization, public speaking, and problem-solving.
- Ability to work remotely and independently managing multiple accounts, projects, and tasks simultaneously.
- Ability to provide a current Fingerprint Clearance Card or provide proof of application within 7 days (upon hire).
Benefits
- Multiple health, dental, and vision plans, including medical plans with zero employee premiums
- 401k plan with a company match
- 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year's Day
- Paid Time Off
- Comprehensive maternity and fertility/family building benefits
- Paid bonding leave when a new child joins your family
- Access to on-demand mental health resources
- Life and short and long-term disability insurance
- Pre-tax savings plans
- Paid volunteer time off
- A wide variety of professional development programs, including tuition reimbursement
- Work from home opportunities that foster work/life balance
